Rebooting your router is a common quick fix for Wi-Fi connectivity issues. You can also find quick troubleshooting guides to check your order status, change account passwords, connect to a Wi-Fi network, set up your equipment and more. From there, you can sign in with your AT&T account information and narrow your search to troubleshoot topics related to your specific services. To troubleshoot common AT&T internet, TV and phone issues, go to AT&T Troubleshooting. Troubleshooting AT&T internet, TV or phone services This can save you time or help you resolve an issue if a tech support agent is unavailable. It may be possible to resolve your service issue without having to contact AT&T customer service. But with Allconnect, you can easily explore plans in your area and find the best one for your needs.AT&T troubleshooting and quick help guides Between comparing rates, researching customer reviews and evaluating plan options, there’s a lot to consider when switching providers. Trying to find a new internet provider can be tricky. Contact the company for next steps if you have any of this equipment.Ĭanceling because of service price or moving to a new area? Note: Make sure you don’t remove or return wall-mounted AT&T equipment (including the power cord). If you’ve paid this fee and send back your equipment within six months of cancellation, you’re eligible for a refund. Otherwise, you’ll be charged a $150 non-return fee.
If you’ve rented an internet device like a router, you’ll have 21 days to send it back via UPS or FedEx (AT&T stores can’t accept returned internet equipment). Contact your local store to find out if you can cancel in person.Īfter you’ve filed your formal cancellation, don’t forget to return any equipment to AT&T. Although AT&T has physical stores around the country, these locations primarily focus on wireless plans (but you can purchase internet packages as well).
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